“People age well when they continue to contribute and participate in society, as much as they wish to, with respect and support from their families and community” (Age Concern).

My Life My Care

See Social Services phone numbers below.

Information and advice about care and support for adults in Bournemouth, Dorset and Poole.

Website: www.mylifemycare.com

Which? Elderly Care

Free, independent and practical advice about caring for older people. Find out more at:

Website: www.which.co.uk/elderlycare

Social Services

Offer a range of practical support and services designed to help you and your carers. These services may include assistance with personal care needs, meal provision, advice on sensory loss, and information on community activities.

Bournemouth (Care Direct) 01202 123 654

Christchurch 01202 093 334

Ferndown 01202 877 445

Poole 01202 123 654

Purbeck 01929 553 456

For all areas, in an emergency or outside of usual working hours contact:

Social Services 01202 657 279

NHS 111

Telephone 111

Website: www.111.nhs.uk

A confidential telephone line giving qualified healthcare advice and information 24 hours a day – for non-emergency situations

Dial 999 for medical emergencies only

Pendant alarms

Provide an emergency contact system for people living at home.

Bournemouth Careline 01202 452 795

Poole Lifeline 01202 733 255

ASTER (all of Dorset) 0845 601 4322

Age UK

Advice line 0800 055 6112

Age UK Bournemouth 01202 530 530

Advice on issues such as finance, benefits, housing, and activities such as lunch clubs, outings and leisure interests. Age UK also provides emotional and social support. (Previously ‘Age Concern’ and ‘Help the Aged’.)

Help and Care

Telephone 0300 111 3303

A registered charity working with older people and carers, offering support groups, help with service repairs, advice on repairs or adaptations to your home, and other community links.

Blue badge parking permit

Provides parking concessions for people with disabilities.

Poole 01202 633 605

Bournemouth 01202 458 744

Dorset 01305 224 321

British Red Cross

The British Red Cross provides valuable short-term support to people in the community, including the loan of equipment, such as wheelchairs, commodes, bath seats and walking aids.

Website: www.redcross.org.uk

Poole 01202 699 453

(Mon–Thurs 10–1pm, Fri to 3pm)

Dorchester 01305 215 955

Mobile medical loans 01392 353 297

Citizens Advice Bureau

Provides free information and advice to help people resolve their legal, financial and other issues.

Poole 03444 111 444

Ferndown 01202 893 838

Purbeck/Dorchester 0344 245 1291

Christchurch/Wimborne 0344 245 1291

Bournemouth 01202 290 967

Patient Advice and Liaison Service (PALS)

Telephone 01202 448 499

An independent service offering advice and support to patients, their families and carers. PALS will listen and respond to your concerns, suggestions or queries. PALS will also provide information on NHS service and offer help on how to make a formal complaint.

Benefits helpline

For the provision of information and advice on claiming benefits.

Carer’s Allowance (enquiries) 0800 731 0297

Attendance Allowance 0800 731 0122

Dorset Fire Service

Free ‘Home Safe and Well’ visit in your home (includes using electricity safely, cooking safely, what to do in a fire, making an escape plan and more).

Telephone 0800 038 2323

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